Frequently Asked Questions

How long will the delivery take?

How can I track my order?

Will all the products be shipped out together?

How much will the shipping cost me?

Will I have to be personally present to receive my order?

What should I do if I miss my delivery?

Can I change my delivery address or mobile number once the order has been placed?

Why is the Cash on Delivery (COD) option not offered in my location?

Do you deliver everywhere in India?

Do you deliver internationally?

What delivery carriers do you use?Are your products genuine?

I need a copy of my invoice for my order placed with LENSFLARE. How do I go about with it?

Can I shop for the merchandise on LENSFLARE at other Reliance places?What are the various statuses an order can have?

If my order value is less than ₹1149, will I have to pay for shipping, even if I am picking up my order from the store?

What if I am unable to visit the pick-up store?

Do I need to carry an ID card to the store for picking up my order?The package I received was damaged?